VoIP Line Services

A. A geographic telephone number is a number that starts with 01, 02, 03, 04 or 05. We presently allow for the porting of geographic numbers from Telkom to Switch Telecom and vice versa. Numbers starting with 080, 086 or 087 cannot be ported. We may offer porting to/from Neotel at a future date if there is demand.

A. Your existing Telkom line will be cancelled once the port is complete. Any other services provided on the same line (e.g. ADSL access) may be cancelled as well.

Up to three working days for one or more individual numbers, or, up to ten working days for blocks of 10, 100, 1,000 or 10,000 consecutive numbers.

A. A once-off fee of R150.00 (including VAT) will be levied per number ported.

A. We require a letter (on a company letterhead if for a company) stating “Please port the following numbers from Telkom to Switch Telecom” and listing the exact numbers to be ported. This needs to be accompanied by a copy of your Telkom account (from page 1 up until the page showing the line rentals). If the port is to be future-dated, the letter should state the requested date (weekdays only) on which the port should be processed. You can email or fax us the documents.

A. The network will play three short beeps before connecting the call if the number has been ported to a different network and cross-network rates apply. The beeps will not, however, be played if the number has been ported to the same network you are calling from and on-network rates apply.